Return policy
Important Information
-
You have 30 days to return your items.
-
Refunds are processed within 14 days.
-
No restocking fees.
-
Return shipping costs are the responsibility of the customer.
-
Exchanges are accepted.
-
This return policy is subject to our Terms and Conditions of Service.
Return Procedure
Regardless of the reason, you have 30 days from the date of receipt to return your items. After this period, returns will no longer be accepted.
To be eligible for a return, items must be unwashed, unworn, and in the same condition as when you received them, including the original packaging.
To initiate a return request, please email us at info@eve-galway.com .We will guide you through the process. Please pack the items carefully and ship them using a reliable carrier. You are responsible for all return shipping costs. Rest assured, no restocking fees will be charged.
Refunds
Once your return has been processed, you will automatically be refunded the full purchase amount within 14 days via the same payment method used for the order.
If it takes longer, please contact us and we will check the status for you.
Exchanges
Not completely satisfied with an item and would like to exchange it? No problem. Contact us at info@eve-galway.com, specifying the items you wish to exchange and the reason. We will do our best to ensure your satisfaction.
Cancellations
To cancel your order, please email info@eve-galway.com as soon as possible. Once your order has been processed, it can no longer be cancelled.
Damaged or Incorrect Orders
If you received an incorrect or damaged order, please take photos and send them to info@eve-galway.com, including your order number. We will resolve the issue as quickly as possible. We sincerely apologize for the inconvenience.